CANCELLATIONS AND REFUNDS
You can change or cancel an item or the entire order before 5 pm the previous day. In order to cancel a part of, or the entire order, please contact us on +91-22-67752222 between 9 am and 4 pm, Monday – Saturday and quote your name and changes. Alternately, you may make changes in your order through the mobile / web app. We'll try to accommodate your request as best as we can.
Conditions for Refund
Milk Unfit for Consumption :
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to turn sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk pack from you.
Incorrect Delivery :
A delivery will only be considered incorrect at our end if you have informed us in advance. If you receive a delivery despite of this, you are eligible for a refund. Refusing delivery without prior information does not qualify for refund.
Refusal / Late cancellation :
Charges will still be applicable in case intimation for cancellation is made after 5 pm, and also on refusal to take the delivery in the morning.
Missed Delivery :
If, on any given day, your milk delivery has been missed, please inform us before 1pm on the same day so that we can resolve it immediately and ensure smooth delivery of your milk.
Please note that we will be unable to take into consideration any complaint after that so we urge you to let us know before 1pm.
The following are the only admissible ways of prior intimation :
Call our customer care department.
Update necessary information in your account on the Website / Mobile App.
Note : Informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.