Refund policy
CANCELLATIONS AND REFUNDS
You can change or cancel an item or the entire order before 5 pm the previous day. In order to cancel a part of, or the entire order, please contact us on +91-22-67752222 between 9 am and 4 pm, Monday – Saturday and quote your name and changes. Alternately, you may make changes in your order through the mobile / web app. We'll try to accommodate your request as best as we can.
We have a 2 days return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at care@parsidairyfarm.com. Please note that all returns will need to be sent to the following address: 261/63, Shamaldas Gandhi Marg, Mumbai – 400 004.
You can always contact us for any return question at care@parsidairyfarm.com.
Damage and issues in respect of the product:
Please inspect your order immediately upon receipt as the good are of perishable and ultra perishable nature. In case of wrong item delivery, the aforementioned procedure must be carried out forthwith within 24 hours of receipt of the product. Incase of defective, damaged item such email must be sent upon delivery so that we can replace the defective/ damaged item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get with the helpline number or email us, if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange:
The fastest way to ensure you get what you have ordered is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Refunds are generally not given due to the perishable nature of our product. Incase we receive a specific request for refund (only), the said refund is subject to our internal policies and approvals. In case of a specific request for refund, is it is expressly understood that the products are not used in any manner. If the refund is approved then the refund shall be remitted to you within 10 business working days.
If more than 15 business days have passed since we have approved your refund, please contact us at care@parsidairyfarm.com.
CONDITIONS FOR REFUND
Milk Unfit for Consumption
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to turn sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk pack from you.
Incorrect Delivery
A delivery will only be considered incorrect at our end if you have informed us in advance. If you receive a delivery despite of this, you are eligible for a refund. Refusing delivery without prior information does not qualify for refund.
Refusal / Late cancellation
Charges will still be applicable in case intimation for cancellation is made after 5 pm, and also on refusal to take the delivery in the morning.
Missed Delivery
If, on any given day, your milk delivery has been missed, please inform us before 1pm on the same day so that we can resolve it immediately and ensure smooth delivery of your milk.
Please note that we will be unable to take into consideration any complaint after that so we urge you to let us know before 1pm.
The following are the only admissible ways of prior intimation
- Call our customer care department.
- Update necessary information in your account on the Website / Mobile App
Note : Informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.
